Refund & Cancellation Policy

Every new account gets free live session minutes, with no card needed. Please use them to check that Friday AI works with your computer, your call app and your interview setup before you buy a plan. See the pricing page for the current allowance.

• Pay per minute: there is nothing to cancel. You pay only for the minutes you buy, and you can stop using them at any time.
• Monthly and yearly plans: each plan is a single payment for a fixed period (30 or 365 days) and does not renew automatically, so you do not need to cancel anything to avoid future charges. If you set up a recurring payment, you can cancel it at any time by emailing us. The plan then stays active until the end of the period you have paid for, and you will not be charged again.

• Change of mind: you get a full refund of a purchase if you ask within 7 days of paying and have used no more than 30 minutes of live session time since then. This applies to a minute pack, a monthly plan or a yearly plan, and to one purchase per account.
• Duplicate or failed payments: if you were charged twice, or money was taken from your account but the plan or minutes were not added, we refund the extra or failed amount in full.
• Problems on our side: if a session failed because of a fault with Friday AI, not your internet connection or setup, we will add back the minutes you lost. If we cannot fix the problem, we will refund the affected amount.
• Account closed by us: if we close your account when you have not broken our Terms, we refund the unused part of your plan or prepaid minutes.

• Minutes that have already been used, apart from the cases above.
• The unused part of a monthly or yearly plan once the 7-day refund window has passed.
• Accounts suspended for breaking our Terms, including misuse of the free trial.
• Dissatisfaction with the result of an interview. AI answers are suggestions, and we cannot guarantee an outcome.

Email support@friday-ai.in from the address on your account and include:

• the date and amount of the payment;
• the Razorpay payment ID (it starts with pay_) from your receipt, if you have it;
• a short reason for the request.

We will reply within 2 working days to tell you whether the refund is approved.

Approved refunds are sent back to the payment method you used, through Razorpay, within 5 to 7 working days of approval. Your bank or card issuer may take a few more days to show the money in your account. UPI refunds usually arrive sooner.

When a refund is processed, the refunded plan or minutes are removed from your account. We cannot refund to a different account or payment method.